Best Practices - Characteristic 2
Article Index
- Best Practices
- Characteristic 2 (current position)
- Characteristic 3
- Characteristic 4
- Characteristic 5
- Characteristic 6
- Characteristic 7
- Characteristic 8
- Characteristic 9
- Characteristic 10
Characteristic 2: Make employees feel their jobs are important.
Enterprise Fleet Management, Inc.
At Enterprise Fleet Management, Inc., employees are empowered to use their best judgment when making business decisions. For example, its sales team is responsible for the initial credit analysis for new customers and customer service representatives are expected to make decisions such as waiving fees, setting up towing service, providing rental vehicles, and delivering ice cream or lunch to clients to thank or apologize to them.
It encourages an open-door policy, listens to employees’ needs, and acts appropriately. Achievements are recognized via awards, public recognition, and peer nominations.
Every two years, Enterprise administers an employee opinion survey. The results of the survey are shared with all employees at a group meeting. Based on the feedback, a committee of employees is comprised. The committee is called FEET, Fleet Employee Enrichment Team; its motto is stepping in the right direction. The committee comes up with plans to improve areas identified as being opportunities for growth. Employees also participate in overall company goal-setting.
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